Your Panda Poles are the most durable intergalactic bamboo ski poles in the Universe!.. So we put a “Single-Season” warranty on them! This warranty protects against basket, strap, pole, or grip damage for 180 days (a “season”). If any part of the pole proves faulty, we will fix or replace the damaged parts.
Note: Micro-fractures in the bamboo may develop over time, but in most cases will not affect the strength of the pole. We do not warrant against these cracks unless they affect the stability of the bamboo and/or the attachment to the basket, grip, or strap.
Please retain your dated proof of purchase and send in a copy with your poles should they need repair because of defect in materials or workmanship during normal use within the “season” that you purchased them. Please hold onto your Panda Poles shipping box in the case that a warranty issue should arise. For orders in the U.S., buyer is responsible for shipping to our facility in Utah (usually about $10), but we cover the return shipping back to you. Arrangements can be made to drop off and pick up your poles locally at our Wasatch Demo Center in Twin Peaks Rental and Repair (twinpeaksutah.com), or with select dealers. For International orders, we do not cover any shipping costs. Our mailing address can be found on the "Contact" page of this website.
If for any reason you are not satisfied with your product, it may be returned for a full refund within 30 days of purchase date.