30 Day 100% "Ultra-Satisfaction" Guarantee
If for any reason you are not 100% ultra-satisfied with your product, it may be returned for a full refund or exchange within 30 days of receiving the shipment. That means you can demo the product with no obligation! We'll even cover the shipping costs, and can provide a return shipping label upon request*.
If you are dissatisfied with your grips, baskets, or the size of your poles, please process an exchange request below:
EXCHANGES ONLY VALID FOR FIRST 30 DAYS.
DO NOT TRY TO CUT OR REPAIR THE POLES YOURSELF, AS THIS VOIDS THE WARRANTY.
*(FREE SHIPPING ONLY VALID FOR RETURNS WITHIN THE FIRST 30 DAYS. Exchanges DO NOT qualify for Free Return Shipping unless the poles received differ from the order receipt. If you are unsure about your preferred length, basket selection, grip selection, etc. please CONTACT US. Panda Poles is not responsible for sizing mistakes based off of our sizing calculator.)
*FREE RETURNS/EXCHANGES NOT VALID FOR INTERNATIONAL ORDERS
WE DO NOT GUARANTEE THE COLORATION OF THE PRODUCT
Your Panda Poles are the most durable intergalactic ski poles in the Universe!.. For that reason, the bamboo is backed by a LIFETIME WARRANTY! This warranty protects against all structural bamboo damage for life! For all we care, you could accidentally run the bamboo over with your car, and we'll still replace any structural failures with a fresh piece of boo. Just follow the WARRANTY PROCEDURE and ship your broken pole back to us. We'll swap your original grip, basket and strap onto new boo, and send it back within 2 WEEKS (Note: shipping charges not included unless within the first 90 days of delivery). For all other parts on the pole, we offer a limited 2 Year Warranty. Beyond the 2 Year Warranty, new parts can be purchased from our SWAG page.
Domestic (USA) Warranties within the first 90 days qualify for FREE SHIPPING.
INTERNATIONAL BAMBOO WARRANTIES within the first 2 years also come with a replacement basket and grip. After 2 years, we only provide bamboo. The customer must perform the parts swap themself, in such a situation.
International Warranties are subject to S&H charges. Internationals Warranties within first 90 days qualify for discounted shipping rates.
Note: Small cracks in the bamboo may develop over time, but in most cases will not affect the strength of the pole. We do not warrant against these cracks unless they affect the stability of the bamboo and/or the attachment to the basket, grip, or strap. We recommend sealing the cracks with wood glue to help extend their life.
For questions or additional requests, please email email@example.com.
Note: Warranty void if customer performs any modification to the pole such as remove baskets, cut poles, trim grips, etc. Panda Poles not responsible for damaged or lost parts in any such instance. For damages caused during delivery, please contact us at firstname.lastname@example.org.