Our bamboo is covered by a LIFETIME WARRANTY. All other parts are covered by a 2 year Warranty. Full details at PandaPoles.com/Guarantee.
STEP 1: Submit Warranty Request Form Below.
Step 2: Complete Warranty S&H Payment on the following screen.
WE PROVIDE RETURN SHIPPING LABEL VIA EMAIL WITHIN 48 HOURS. YOU WILL NEED TO PROVIDE YOUR OWN BOX. If you don't have a box, you can just fold a piece of cardboard over the pole(s), tape the seam, and affix the label.
The initial S&H cost (usually $10) covers the return shipping label back to our facility. The S&H charge added at checkout is for the shipping label back to you. The average cost for Warranty S&H (both ways) on 1 ski pole is $20. For defects occurring within the first 30 days of receiving the product, all shipping charges are waived.
Unless both poles are broken, please only return the one broken pole.
- Expect 1-2 week turn-around.
- Shipping notification will be provided by us upon return shipment back to you.
- For questions, please contact firstname.lastname@example.org)
CLICK HERE if not redirected after warranty request form submission.