Grip/Basket/Strap Warranty: Covers S&H to replace defective item. Upon payment, we furnish the defective item within 1 week.
Domestic Pole Warranty: Includes return shipping label (provided via email) to our facility in Idaho, and shipping/tracking back to the customer. Once we receive the pole(s), we swap the grip, basket, and strap onto a new piece of bamboo, and return the package within 2 weeks.
International Pole Warranty: Covers shipping, a new pole, with basket and grip (strap not included unless defective as well). 2-4 weeks for delivery.
Buyer agrees to all terms and conditions found at www.PandaPoles.com/pages/warranty
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