Click below to process a Warranty, Return, or Exchange:

2 Year Warranty

Any manufacturing defect or failure to the bamboo, basket, grip, or strap is covered by a 2 Year Warranty. No questions asked (although feedback is always appreciated).

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Free domestic (USA) shipping on warranties within 90 days of delivery.

After 2 years, bamboo refresh is available for $99 + S&H.

Intl. warranties are subject to S&H.

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30 Day Money Back Guarantee

Give your Pandas a proper adventure. Ski them, vibe with them, introduce them to your friends.​ If within 30 days of delivery you decide they are not your forever poles, that is totally fine. We will send you a free return shipping label and issue a full refund once they make it back to their birthplace.

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No guilt. No drama. Just good karma.

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Panda Poles Parts returns are subject to S&H costs.

International returns are subject to S&H costs.

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30 Day Free Exchange

If within 30 days of delivery, there is an issue with sizing, we cover the cost of shipping (within the USA) for one exchange. After the first exchange, customer is responsible for any further exchange shipping costs.

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Basket and strap exchanges are subject to S&H.

Intl. exchanges are subject to S&H.